Privacy Policy

Effective Date: April 21, 2026

Cal Interpreting & Translations (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

This Privacy Policy does not apply to the practices of third parties that Cal Interpreting & Translations does not own or control, or to individuals it does not employ or manage.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Name, title, and company name
• Address, telephone number (including mobile number), and email address
• Payment and billing information (processed securely through third-party processors)
• Details about interpretation or translation projects you submit
• Mobile phone number provided for SMS consent through intake forms on our website

b. Information Collected Automatically

• IP address, browser type, and device identifiers
• Pages visited, time spent on site, and referring website addresses
• Domain names, access times, and time zone
• Cookies and similar tracking technologies

c. Information from Third Parties

• Information from business partners or referral sources
• Publicly available information relevant to service delivery

All data collected on our website is owned by Cal Interpreting & Translations. Collection and use of information is limited to the purpose of providing the service or request for which you have engaged us.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our interpretation and translation services
• Respond to inquiries and requests and distribute administrative information
• Deliver services in a personalized and tailored manner
• Send SMS/text message notifications related to your service requests, scheduling, and vendor communications (with your consent)
• Process payments and manage billing
• Send marketing communications, including information on available services, promotions, or industry insights (you may opt out at any time)
• Comply with legal obligations and prevent fraud

3. SMS / Text Messaging

Cal Interpreting & Translations uses SMS messaging to communicate with vendors and clients regarding scheduling, appointment reminders, service updates, and related business communications.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH OUR SMS PROGRAM TO ANY THIRD PARTY. The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

We will only use information you provide to transmit mobile messages and respond to you, if necessary. We reserve the right to disclose information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property.

When you provide us your mobile number, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name you are not authorized to use.

We do not charge for SMS messaging, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details.

Opt-In: Opt in to SMS messaging from Cal Interpreting & Translations through intake forms on our website. SMS consent is not a condition of receiving our services and will not be shared with third parties for marketing purposes.

Opt-Out: Reply STOP at any time to any received SMS message to opt out. Once opted out, no further SMS communications will be sent to you. Opt back in at any time by replying START.

For help, reply HELP to any message or contact us directly at the information below.

4. How We Share Your Information

We do not sell, rent, or lease customer lists or personal information to third parties. We may share your information with:

• Interpreters, translators, or drivers assigned to your project, on a need-to-know basis — these parties have signed agreements prohibiting them from disclosing information or communicating directly with you without our express permission
• Service providers who assist us in operating our business (e.g., messaging platforms, payment processors, scheduling tools), who are prohibited from using your information except to provide services to us and are required to maintain its confidentiality
• External business partners for particular offerings that may interest you, where your unique personally identifiable information is shared — if you do not wish to be contacted, please opt out using the information below
• Legal or regulatory authorities when required by law or to protect our rights or property
• Successor entities in the event of a merger, acquisition, or sale of assets — you will be notified via email or prominent website notice of any change in ownership or use of your information

Cal Interpreting & Translations does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

5. Cookies and Tracking Technologies

We use third-party applications such as Google Analytics, cookies, and web beacons to help us collect information about our website. These companies may use their own cookies and web beacons. You may opt out of Google Analytics by installing a browser plug-in available from Google. For more information, refer to the Google Privacy Center.

These technologies are used to analyze trends, administer the site, and gather demographic information about our user base as a whole. You can control cookie use at the individual browser level. If you reject cookies, you may still use our site, but some features or areas may be limited.

6. Social Media

Our website may include social media widgets and features that collect your IP address, track pages you visit, and set cookies to enable proper functionality. These widgets and features are hosted by third parties, and your interactions with them are governed by the privacy policy of the company providing them.

7. Client Testimonials

We obtain client consent prior to posting testimonials, comments, or reviews on our website. Testimonials may contain personally identifiable information. If you wish to have a testimonial removed, please contact us using the opt-out options described in this policy.

8. Data Retention

Cal Interpreting & Translations will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required to comply with our legal obligations, resolve disputes, or enforce our agreements. Project-related records may be retained for a minimum of five (5) years.

9. Data Security

We have implemented organizational, technical, and administrative measures to secure your personal information. We store personally identifiable information on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, update, delete, or deactivate your personal information — you may do so through our portal or by contacting us at the information below
• Withdraw consent for SMS or marketing communications at any time
• Request a copy of personal data we hold about you
• Lodge a complaint with a relevant data protection authority

To exercise these rights, please contact us at the information provided below.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

12. Opt-Out

If you wish to unsubscribe from our email communications, follow the unsubscribe link in the email you received, reply to the email, or contact us at the information below with the email address you would like to remove. For SMS opt-out, reply STOP to any message.

13. Changes to This Policy

Cal Interpreting & Translations may update this Privacy Policy periodically to reflect changes to our information practices. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. If we make any material changes, we will notify you by email or by means of a notice on this site prior to the change becoming effective. Your continued use of our services following these changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

Your privacy is important to us. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your information, please contact:

Cal Interpreting & Translations
5990 Sepulveda Blvd., #250
Van Nuys, CA 91411
Phone: 888.737.9009
Email: [email protected]
Website: www.calinterpreting.com

For SMS opt-out assistance: reply STOP to any message, or contact us directly.